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Terms & Conditions

Welcome to thepaperstreet.in(“Website”), owned and operated by The Paper Street. By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms, you should not access or use the website.

Please read these Terms carefully before proceeding.

  1. Definitions
  1. “Website” refers to thepaperstreet.in
  2. “Company” refers to The Paper Street, the owner and operator of the Website.
  3. “User” refers to any individual, business or entity that accesses or uses the website.
  4. “Products” refer to the goods available for purchase on the Website.
  5. “Services” refers to all services provided by the Website, including but not limited to browsing, purchasing, and customer support.
  1. Registration and Account
  1. Certain feature of the Website requires you to register an account. You are responsible for maintaining the confidentiality of your account credentials and agree to accept responsibility for all activities under your account.
  2. You agree to provide accurate, current and complete information during registration. Any false or misleading information provided may result in account suspension or termination.
  3. The company reserves the right to refuse registration, terminate accounts or restrict access to the Website at its sole discretion.
  1. Our Promise to You

Everything we do is built around what our customers actually need-not what’s convenient for us.

  1. Next day Dispatch: Every order is dispatched the very next vusiness day so your products reach you on time.
  2. No Minimum Order Value:  Order one item or a thousand. We treat every order with the same care and priority. No pressure, no barriers.
  3. Pan India Delivery: We deliver to metros, tier-2, tier-3 cities and every corner of India. Shipping charges shown transparently at checkout.
  4. Quality Checked Products:  Every product goes through a basic quality check before dispatch. What you see is exactly what you receive.
  1. Our Values
  1. Simplicity:  We keep the buying process straightforward, Browse, add to cart, confirm – and we handle the rest. No unnecessary steps, no confusion.
  2. Transparency: No hidden charges, shipping costs are calculated clearly at checkout before you commit. What you see is always what you pay.
  3. Support: Have a question or an issue? Reach us directly on WhatsApp or E-mail. We’re real people-not bots-and we’re here to help.

For any queries or concerns regarding these Terms or the Website, you may contact us at:

The Paper Street

2131, Sector – D, Sudama Nagar, Near Roshani Eye Clinic & Surgery, Western Ring Road, Indore Madhya Pradesh, INDIA – 452009

WhatsApp: +91 62676-23995

Customer Care: +91 62676-23995

Email: info@thepaperstreet.in

Office Hours: Monday - Sunday (except public holidays)

Time: 10:00 AM to 8:00 PM

 

  1. Product Information and Pricing
  1. The Company strives to provide accurate and up-to-date information regarding Products, including description, pricing and availability. However errors may occur.
  2. Prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
  3. The Company reserves the right to modify prices, discontinue Products or update Product information at any time without prior notice. Price changes will not affect orders that have already been placed and confirmed.
  4. Images of Products are for representational purposes only and may differ slightly from the actual Product.
  1. Orders and Payments
  1. By placing an order on the Website, you agree to purchase the selected Products in accordance with these Terms.
  2. The company reserves the right to accept, reject, or cancel any order at its sole discretion. Reasons for cancellation may include (but are not limited to) stock unavailability, fraudulent activity or errors in Product or pricing information.
  3. Payment must be made through the available payment options on the Website. The Company uses secure payment gateways to process transactions and does not store any payment related information.
  4. In case of payment failure or disputes, the Company will make reasonable efforts to resolve the issue. Refunds, if applicable, will be processed in accordance with the Company’s Refund Policy.
  5. For high value orders (above 2000/-), our executive may request an advance payment to ensure order confirmation and secure processing.
  1. Shipping and Delivery
  1. The Company aims to deliver Products in a timely manner. However, delivery times provided on the Website are estimates and may vary due to unforeseen circumstances.
  2. The Company is not responsible for delays caused by factors beyond its control, such as natural disasters, strikes or courier service disruptions.
  3. Risk of Loss and title for the Products transfer to the User upon delivery of the Products to the shipping address provided.
  4. Users are responsible for providing accurate shipping information. The Company is not liable for non-delivery due to incorrect or incomplete address details provided by the User.
  5. For your safety, please do not share the delivery OTP with the delivery partner before physically receiving your parcel.
  1. Cancellations, Returns and Refunds
  1. User may cancel their orders before the order has been shipped. Once shipped cancellation requests will not be entertained.
  2. The Company reserves the right to cancel orders for any reason including stock unavailability, pricing errors or suspected fraudulent activity.
  3. Returns are accepted only in cases of defective, damaged or incorrect Products. Users must notify the Company within 48 hours of receiving the Product to initiate a return.
  4. Products must be returned in their original condition, unused and with all tags and packaging intact.
  5. Refunds, if applicable, will be processed within 4-7 business days after the Company has received and inspected the returned Product. Refunds will be issued to the original payment method used during purchase.